Frequently Asked Questions

Frequently Asked Questions

1. What services does Staff Design Company offer?

We’re a full-service creative agency specialising in branding, logo design, brand strategy, marketing campaigns, creative consultancy, illustration, interior & staff mentoring, and digital communications. Whether you need a single logo or a full brand overhaul (or even an interior design refresh), we’ve got you covered. 


2. Where are you based and what areas do you serve?

Based in Stoke‑on‑Trent, the creative heart of Staffordshire and the wider Midlands, we serve local and national clients. Whether you're in the UK or beyond, we can plug into your team virtually or on-site. 


3. Who do you work with?

From entrepreneurs, SMEs, charities, and creative individuals to established businesses, we’re here for anyone who values honest, bold, progressive design. Our clients aren’t just customers - they’re partners, collaborators, and often become lifelong friends. 


4. What’s your approach to working with clients?

We’re all about collaboration. We integrate you into the process - no handing over your 'baby' to strangers. Whether you want to be fully immersed or let us run with it, we adapt. Think of us as your virtual marketing, design, comms and digital team in your pocket. 


5. How do you charge for projects?

We’re proud to offer fair, transparent rates that ensure both great creative output and value for money. You're paying for impactful branding, design, mentoring, and marketing - without hidden fees or inflated markups. 


6. Do you offer mentorship or creative career support?

Yes! Mentoring is a huge part of what we do. Founder Benn Price brings nearly 30 years of industry experience - from grassroots punk creativity to global campaigns - and loves helping emerging creatives flourish. 


7. Can you handle full branding refreshes, not just logos?

Absolutely. We believe true branding is holistic: covering logo, narrative, marketing strategy, interior identity, communications and staff culture. We help you "design the brand you need for the business you want." 


8. How does Staff Design Company stand out from other agencies?

  • No niche limitations: we’re multi-disciplinary, so you get everything in one place.

  • A bit punk-rock in attitude: edgy yet deeply experienced.

  • Honest, open‑handed and optimistic: expect straight‑talk and real passion.

  • Embedded mentorship and partnership, not just vendor relationships. 


9. How do I get started with a project or chat to you?

Simple: get in touch via the Contact page or download our brochure. We’ll set up an initial call to understand your needs, goals and vision. Then we’ll walk through scope, creative approach, timing and budgets. 


10. Do you sell merchandise or creative assets?

Yes! Over time we make space to play and craft, flexing our creative flair and learning as we go - check out Staff Supply Co., our online store featuring fonts (La Billetterie, The Wheatsheaf), art prints, Bottled Lightning candles, stickers, colouring sheets, and more - all with the same creative flair we bring to our work.

STAFF DESIGN STUDIO RETAINERS — FAQ for Ongoing Creative Support

+ What’s included in a design retainer with Staff Design Company?

Think of it as your on-call creative department. A design retainer gives you consistent access to our studio across brand development, graphic design, identity updates, marketing materials, social media content, campaign rollouts, web and UX design, and anything else you throw our way. We tailor the scope to your actual needs, not just what fits in a package.

+ How does pricing work for retainers?

We don’t do one-size-fits-no-one. Retainer pricing is based on the level of creative support you need, how often you need it, and how fast you want it delivered. We offer flexible tiers; from light-touch monthly design support to fully embedded creative partnership. After a quick consultation, we’ll quote you something that makes sense, and makes magic.

+ How do I know if a retainer is right for me?

If you’re juggling regular design needs, tired of scrambling for freelancers, or want a consistent creative voice across everything you put into the world, a retainer is a no-brainer. It’s perfect for growing brands, busy teams, or anyone who wants long-term support without the faff of repeating contracts.

+ Can I mix services in my retainer?

Yes. One month might be campaign visuals and email templates; the next could be packaging, deck design, or mentoring your in-house team. We shape the retainer around your business cycle - no filler, no fluff.

+ Do I get priority as a retainer client?

Yes, and proudly so. Retainer clients get priority access, faster turnaround, and the benefit of a team who already knows your brand inside out. That means less onboarding, fewer emails, and more action.

+ Is there a minimum commitment?

Usually, we recommend a 3-month minimum so we can deliver real value and build momentum. But if you're curious and just want to dip a toe in, we can talk about a trial period.

+ Can I upgrade or change the retainer later?

Of course. Brands grow, priorities shift. We can scale your support up or down as needed; just give us a heads-up, and we’ll adjust your plan without the drama.